Note: TAG Luggage -Any questions regarding luggage purchased from Macy’s, we apologize but TAG-(Tactical Assault Gear Store) is not affiliated with TAG Luggage. The company you are looking for is Olivet International. They can be reached at 1-800-856-9119. LC Industries and Tactical Assault Gear Store is not affiliated with Olivet Luggage.

Return Policy

RETURNS AND REFUNDS

We will gladly accept any returns. The item(s) must include all of the original packaging and receipt. Return requests must be received within 30 days from date of date of delivery of product. The item(s) must be unused and undamaged. All returns will be carefully inspected before giving a refund, credit or exchange. The return must be shipped back to our warehouse within 10 days of being provided return authorization. If product not received within 10 days your authorization is subject to be cancelled. The customer is responsible for any and all shipping charges and a 15% restocking fee. . CLEARANCE GEAR IS NOT APPLICABLE FOR RETURN. Please do not send any items back unless you have first received a Return Merchandise Authorization (RMA) number from a TAG customer service representative by calling 1-877-524-3478.

  1. Any and all return requests must be made with 30 days upon receipt of shipment.
  2. No refund will be applied to shipments that are refused at the time of delivery.  There are no exceptions to this policy.
  3. All sales are final on all headwear (due to Federal regulations), and closeout/overstock items.  If apparel is ordered in the wrong size, it is up to the discretion of TAG Customer Service to waive any potential restocking fees.
  4. A Return Merchandise Authorization (RMA) number will be issued by a sales representative from TAG, and must accompany all returns. No refunds will be issued without an RMA number.
  5. Refunds are only available for products in new and saleable condition.  If you product has been used, no refund will be issued.  If your product is worn out or unserviceable, please refer to the 100% Lifetime Guarantee Policy for repair or replacement.
  6. No returns or refunds will be authorized for any custom TAG products.
  7. Any order returned through no fault of TAG (such as size, or color choice) will be charged a 15% restocking fee. All returns due to error by TAG will have any and all fees waived without question.